Privacy Policy
Last updated: 20th May 2025
At Chaoss Entertainment Ltd. (“we”, “us”, “our”), trading as Chaotic Community, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with us — including through our community support, services, or resources.
By using our website or submitting your information to us, you agree to the practices
described in this policy.
We process your personal data in accordance with the UK General Data
Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have rights regarding your personal data under these laws, including the right to access, rectify, and erase your information. The UK’s Information Commissioner’s Office (ICO) is the regulator responsible for data protection.
1. Who We Are
Chaoss Entertainment Ltd. Registered in England & Wales
Company Number: 14973439
Registered Office: Kingsgate, 62 High Street, Redhill, RH1 1SH, England, United Kingdom
Email: community@chaotic.co.uk Chaotic Community is the community support arm of Chaoss Entertainment Ltd.
focused on providing inclusive, supportive services for families with Special
Educational Needs and Disabilities (SEND).
2. What Information We Collect We may collect and store the following types of personal information:
Contact details (e.g. name, email address, postcode)
Relevant personal details required to access our services (e.g. number and
age of children, support needs, SEND status)
Booking or form responses (e.g. for SEN Support Service, Chaotic Fund)
Feedback or surveys
Additional information you may choose to provide
Some of this information is required to ensure we can deliver the service safely,
appropriately, and in line with eligibility criteria. We only ask for what is necessary
and will explain why it is needed at the point of collection.
3. How We Use Your Information
We use your information to:
Provide community services and support
Communicate about offers, services, or feedback
Process requests (e.g. Autism Lanyards, Chaotic Fund, SEN Support and any
other relevant promotions)
Improve our services and evaluate what works
Comply with legal or regulatory requirements
We do not use your data for marketing unless you opt in, and we do not sell your
data.
4. Legal Bases for Processing
We rely on the following lawful bases under UK GDPR:
Consent – where you’ve given clear permission (e.g. on a form)
Legitimate interests – for purposes such as improving services or responding
to enquiries
Legal obligation – to meet our regulatory or safeguarding responsibilities
5. Sharing Your Information
Your data may be shared with trusted partners who help us deliver services (e.g.
involved professionals, safeguarding contacts), but only when necessary and under
strict data-sharing agreements.
We will never share your data for commercial purposes and only disclose it when
required by law.
6. How We Store and Protect Your Data
We keep your personal information secure using password-protected systems and
restricted access.
Community booking and feedback data: retained for 12 months
Emails and correspondence: reviewed annually and deleted when no longer
required
We will not keep your information longer than necessary.
7. Your Rights
You have rights under data protection law, including the right to:
Access your data
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
To exercise these rights, email us at community@chaotic.co.uk.
If you are unhappy with how we handle your data, you can contact the Information
Commissioner’s Office (ICO): www.ico.org.uk
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for their
privacy practices. Please read their policies separately.
Facebook – https://www.facebook.com/privacy/policy/
Instagram – https://help.instagram.com/155833707900388
Calendly – https://calendly.com/legal/privacy-notice
Hubspot – https://legal.hubspot.com/privacy-policy
WordPress – https://en-gb.wordpress.org/about/privacy/
Acquired – https://acquired.com/privacy-policy
Cashflows – https://www.cashflows.com/legal/privacy-policy
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on
this page with an updated date.
Contact Us
If you have any questions about this policy or your data:
Chaoss Entertainment Ltd.
Email: community@chaotic.co.uk
Kingsgate, 62 High Street, Redhill, RH1 1SH, England, United Kingdom