Delivery and Returns

Refund Policy
Last updated: 20th May 2025
At Chaotic Community (operated by Chaoss Entertainment Ltd.), all services and
items are provided free of charge.
Refunds do not apply as no payments or charges are collected.
If you receive an item or service in error or experience any issues, please contact us
within 7 days:
community@chaotic.co.uk
We will assess each case individually to find a suitable resolution.

Delivery Policy
All items are sent free of charge via Royal Mail 2nd Class to UK addresses only.
If you haven’t received your item within 21 days, please contact us at:
lanyard@chaotic.co.uk
All items are sent free of charge via Royal Mail 2nd Class to UK addresses
only.